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Crisis Worker

Department : Akoka'Tssini Mental Wellness

Program : Piikani Nation

Address : 1880 15 Ave Brocket, AB 

Contract Time : Part-Time

Shift : On-Call

Pay : $27 - $30/ hourly

About the Role 

We are seeking a compassionate, reliable, and skilled On-Call Crisis Worker to join our team. This role provides immediate support to individuals and families experiencing emotional, mental health, or safety related crises. The On-Call Crisis Worker responds to urgent situations by phone, virtually, or in person (depending on the nature of the crisis and agency protocols).  

This position is ideal for someone who is calm under pressure, confident in crisis intervention skills, and committed to helping Nation members navigate challenging moments with dignity and respect. 

Key Responsibilities 

  • Respond promptly to crisis calls, texts, or in person requests during scheduled on-call shifts person requests during scheduled on call shifts‑person requests during scheduled on‑call shifts 
  • Conduct risk assessments related to mental health, suicide, self-harm, substance use, family violence, or other safety concerns harm, substance use, family violence, or other safety concerns‑harm, substance use, family violence, or other safety concerns 
  • Provide immediate emotional support, de-escalation, and crisis stabilization 
  • Develop short-term safety plans and ensure appropriate follow-up or referrals term safety plans and ensure appropriate follow-up or referrals‑term safety plans and ensure appropriate follow‑up or referrals 
  • Collaborate with internal teams, community resources, emergency services, and support networks when required 
  • Maintain clear, accurate, and confidential documentation 
  • Adhere to agency policies, ethical guidelines, and trauma-informed practices informed practices 

Qualifications 

  • Diploma or degree in Social Work, Psychology, Human Services, or related field 
  • Experience in crisis intervention, mental health support, or counselling is preferred 
  • Strong assessment and communication skills
  • Ability to remain calm, empathetic, and objective in high stress situations stress situations‑stress situations 
  • Knowledge of local community resources and support services
  • Valid driver’s license and access to a reliable vehicle (if in-person response is required) 
  • Ability to work flexible hours, including evenings, weekends, and holidays 

Key Competencies 

  • Trauma-informed and person-centred practice informed and person-centered practice‑informed and person‑centered practice 
  • Cultural sensitivity and inclusive approach 
  • Strong problem-solving and decision-making abilities solving and decision-making abilities‑solving and decision‑making abilities 
  • Ability to work independently and collaborate effectively when needed 
  • Professional boundaries and ethical judgment 

What We Offer 

  • On-call shift premiums or hourly rate (based on organizational pay structure) call shift premiums or hourly rate (based on organizational pay structure) ‑call shift premiums or hourly rate (based on organizational pay structure) 
  • Opportunities for ongoing training in crisis intervention and mental health 
  • Supportive team environment and access to supervision 
  • Meaningful work that directly impacts individuals and families in the community 

Applicants will be required to provide the following documents when conducting background checks:  

  • Cover Letter  
  • Resume   
  • Copy of credentials  
  • Valid Driver’s License and clean abstract  
  • Recent (w/I 30 days) criminal record check and vulnerable intervention record check  

Interested candidates are encouraged to apply through our application form on our website, email hr@akhealthservices.ca or through www.indeed.com   

*DEADLINE: Competition will remain open until a suitable candidate is found*