Health Operations Manager

Position Title: Health Operations Manager

Department: Health Administration

Reports To: Health Director

Classification: Exempt, Full-Time

 

About Aakom-Kiyii Health Services (AKHS) 

Aakom-Kiyii Health Services is a dynamic and essential organization dedicated to enhancing the health and well-being of the Piikani Nation. We deliver a comprehensive range of health services, grounded in a commitment to culturally safe care and holistic wellness. Our team is passionate about community health, and we strive for excellence and innovation in all our programs and operations. Joining AKHS means contributing to a vital service that directly impacts the lives of community members.

The Opportunity

Aakom-Kiyii Health Services is seeking a highly motivated and experienced Health Operations Manager to join our Health Administration team. This is a critical leadership role responsible for the day-to-day operational excellence and strategic development of key health programs, including Home Care and Community Health. As an exempt position, you will play a pivotal role in ensuring efficient service delivery, optimizing administrative functions, and fostering a high-performing team culture. You will directly contribute to our mission by ensuring seamless, culturally appropriate, and patient-centered care for our members.

Role & Responsibilities

As the Healthcare Operations Manager, you will be instrumental in:

• Operational Leadership: Overseeing the daily administrative and operational activities of assigned health programs, ensuring efficient, high-quality, and person-centered service delivery.
• Team Management & Leadership: Providing direct supervision and leadership to a diverse team of healthcare professionals, operating effectively within both unionized and non-unionized environments.
• Policy & Procedure Development: Developing, implementing, and rigorously enforcing operational policies and procedures to ensure compliance with internal standards, regulatory requirements, Accreditation Canada Health Standards and applicable collective agreements.
• Performance Management: Leading performance management initiatives for department employees, including setting clear expectations, providing regular feedback, conducting performance reviews, and fostering professional development.
• Program Development & Enhancement: Contributing to the strategic development, planning, and continuous improvement of health programs, identifying opportunities for innovation and enhanced client outcomes.
• Financial Stewardship: Collaborating with the Health Director and Finance Comptroller to provide input into budget decisions, monitor expenditures, and contribute to the planning and revision of annual work plans.
• Team & Resource Management: Managing staff scheduling, approving leaves, and ensuring adequate staffing levels to meet operational demands.

• Data & Documentation Oversight: Ensuring the meticulous maintenance of accurate and complete client records across all programs, adhering to confidentiality and documentation standards.
• Collaboration & Partnership: Fostering strong, collaborative relationships within AKHS departments and with external healthcare agencies and community partners to optimize continuity of care.
• Cultural Safety: Ensuring that all services are delivered in a non-judgmental, trauma-informed, and culturally safe and responsive manner, accessible and respectful to all Piikani community members.
• Continuous Improvement: Driving initiatives that optimize client care coordination, implement efficient workflows, and leverage multidisciplinary team approaches.
• Advisory Role: Advising senior leadership on operational strategies, regulatory compliance, and opportunities for departmental structure enhancements.
• Recruitment & Retention: Supporting management in the recruitment, onboarding, and retention of highly qualified program staff.
• Crisis Management: Effectively managing complex or challenging situations, including life-threatening scenarios, with composure and sound judgment.

Required Qualifications:

• Education: Bachelor’s Degree in Health Administration, Business Administration, Public Health, or a related field. MBA, MHA, MPH is considered a strong asset.
• Experience: Minimum of five (5) to seven (7) years of progressive management experience in a healthcare setting, with at least three (3) years in a leadership role overseeing operations and staff.
• Demonstrated experience managing employees in both unionized and non-unionized environments is highly preferred.

Knowledge & Skills: 

• Demonstrated experience in healthcare operations, administrative oversight, and program development.
• Proven ability in performance management, staff development, and fostering a positive team environment.
• Solid understanding of labor relations principles and experience working with collective agreements.
• Strong analytical, problem-solving, and decision-making skills in complex situations.
• High level of communication and interpersonal skills, both written and oral, including consultation, negotiation, advocacy, and presentation abilities.
• Ability to maintain a positive and professional working relationship with all employees and clientele, upholding a high standard of conduct.
• Proficiency in financial management principles and budget administration.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to work autonomously while effectively contributing to team goals.
• Deep respect for and understanding of Piikani Nation culture, traditions, and protocols is essential; knowledge of Blackfoot language is an asset.

 

Application Instruction:

Please submit a complete application package including:

• Cover Letter outlining your interest and relevant experience
• Comprehensive Resume

Attention: Human Resources

Email: hr@akhealthservices.ca

 

Application Deadline: This competition will remain open until a suitable candidate is found.

 

Successful applicants will be required to provide the following upon hire:

• Copies of your academic degrees and any pertinent certifications
• Current: Intervention Record Check (Vulnerable Sector)
• Current: Criminal Record Check
• References

 

Please note: Incomplete submissions will not be accepted. Aakom-Kiyii Health Services appreciates all applications received; however, only those applicants selected for an interview will be contacted.